Custom AI Scorecards
Score Calls Against Your Standards
Write the criteria that matter to your business in plain language, weight them how you like, and AutoCall applies them the same way to every call. No rubric drift, no reviewer bias.
Scorecards Built the Way You Work
Criteria in Plain Language
Describe what a good call looks like, such as "confirmed the account holder before discussing the balance" or "offered the payment plan", and the AI evaluates against it. No rule syntax or keyword lists to maintain.
Weighting and Pass Thresholds
Not every criterion carries the same cost. Weight compliance items heavily, make a missed disclosure an automatic fail, and set the pass mark per scorecard.
Different Scorecards per Queue
Sales, support, and collections need different rubrics. Assign a scorecard per queue or per campaign so each team is measured against its own definition of quality.
Reasoning Attached to Every Score
Each criterion returns a result with the reasoning and the quoted line from the transcript behind it, so agents can see exactly why a call scored the way it did, and challenge it if it's wrong.
What Custom Scorecards Give You
Consistency at Any Volume
The tenth-thousandth call is scored on exactly the same basis as the first, whoever handled it and whenever it happened.
Rubrics That Keep Up
Change a criterion and it applies from the next call onward, with no retraining reviewers or reissuing checklists.
Fair, Defensible Reviews
Scores come with quoted evidence, which makes performance conversations about the call rather than about the reviewer.
Measure What You Actually Care About
Track the behaviours tied to your outcomes, like conversion, resolution, and retention, instead of whatever a generic QA template measures.
Explore Other Analytics Features
Scorecards work alongside SOP audits, sentiment tracking, and performance dashboards across the whole analytics suite.
Score every call against the SOP for the queue it landed in.
Track how callers actually feel and which phrases keep coming up.
Dashboards that show who is improving, who is stuck, and why.
Stop Juggling Tools. Start Scaling Calls.
See how AutoCall brings your calls, reporting, and AI agents into one platform, so your team books more without growing headcount.
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