Sentiment & Keyword Analysis
Hear What Your Customers Keep Telling You
Every call is scored for sentiment and scanned for the terms you care about, so shifts in customer mood and emerging issues show up as trends instead of anecdotes.
Signals Pulled From Every Conversation
Sentiment Across the Call
Sentiment is tracked through the conversation, not just at the end, so you can see where a call turned, whether that was the hold, the transfer, or the pricing question, rather than only that it ended badly.
Keyword and Phrase Tracking
Track the terms that matter to you: competitor names, "cancel", "charge back", a product that keeps failing. Volume and trend for each are charted over time and by queue.
Emerging Topic Detection
Topics you haven't thought to track still surface. When a phrase starts appearing well above its normal rate, it's flagged, and that is often the first sign of an outage, a billing error, or a bad campaign.
Alerts When It Matters
Set thresholds on sentiment or keyword volume and route alerts to the right manager, so a spike in angry calls about one product reaches someone the same day.
Turning Conversation Data Into Early Warning
See Problems Before the Reviews Do
Customers tell your phone team about a problem days before they tell the internet. Trend data makes that lead time usable.
Voice of the Customer, Quantified
Replace "a few people have mentioned it" with how many, in which queue, and whether it's rising.
Save the Accounts Worth Saving
Negative sentiment on a high-value account triggers a follow-up while there's still a relationship to repair.
Feedback for the Rest of the Business
Product, marketing, and ops get evidence from real conversations rather than a summary of a summary.
Explore Other Analytics Features
Sentiment and keyword data feeds the same dashboards as your SOP audits and scorecards.
Score every call against the SOP for the queue it landed in.
Build your own scoring criteria and let AI apply them consistently.
Dashboards that show who is improving, who is stuck, and why.
Stop Juggling Tools. Start Scaling Calls.
See how AutoCall brings your calls, reporting, and AI agents into one platform, so your team books more without growing headcount.
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