FDCPA-ready debt collection calls
Respectful, compliant collection communications
The Fair Debt Collection Practices Act governs how debts are collected from US consumers. AutoCall helps your team stay within the rules with calling-hour controls, automated cease-communication handling, required disclosures, and complete call records.
United States · FDCPA
- Time-zone-aware calling-hour controls
- Automated cease-communication handling
- Required disclosures in agent scripts
- Full call logging & audit trail
What the FDCPA requires
The FDCPA protects consumers from abusive debt-collection practices through rules on timing, conduct, disclosures, and contact frequency.
No calls at inconvenient times
Debt collectors generally may not contact consumers before 8am or after 9pm local time, or at known inconvenient times and places.
No harassment & required disclosures
Collectors must avoid harassment and provide required disclosures, including identifying the call as an attempt to collect a debt.
Cease-communication & frequency limits
Consumers can request that contact stop, and recent rules limit how frequently a collector may call about a debt.
How AutoCall helps you comply
AutoCall gives debt-collection teams the guardrails to communicate within FDCPA rules on every call.
Calling-hour controls
Time-zone-aware calling windows help keep collection calls within the hours the FDCPA permits. Available on request.
Automated cease-communication handling
When a consumer asks to stop being contacted, AutoCall can capture the request and suppress further calls automatically. Available on request.
Disclosures & call records
Agent scripts can include required disclosures, and calls and outcomes are logged so you keep an auditable record of every interaction.
Compliance controls available on request
Calling-hour windows, automated cease-communication handling, call-frequency caps, and DNC scrubbing can all be enabled for your account on request. For full control over consumer data, AutoCall can also be deployed on-premise or in your private cloud. Talk to our team to set it up.
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HIPAA
Safeguards for protected health information (PHI), with a Business Associate Agreement (BAA).
Learn moreTCPA
Telephone Consumer Protection Act: consent, calling hours, and opt-out handling for outbound calls.
Learn moreDo Not Call (DNC)
National DNC Registry and internal suppression-list scrubbing before dialing.
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