Advanced Call Features

Professional Telephony Management

Enhance your call centre operations with comprehensive features including recording, transcription, supervision, and advanced call management tools.

Comprehensive Call Management Tools

Call Recording & Transcription

Automatic call recording with opt-out capabilities for compliance. AI-powered transcription for easy call review and analysis.

Call Transfer & Hold

Seamless call transfers to other queues or individual agents using extension codes or point-and-click interface. Professional hold management with music.

Manager Supervision

Complete supervisor tools including silent monitoring, whisper coaching, conference joining, and call takeover capabilities for quality assurance.

Live Transcription (Optional)

Real-time call transcription for immediate insights and improved agent coaching. Perfect for compliance monitoring and quality improvement.

Silent Monitoring

Listen to calls without agent or customer knowledge

Whisper Coaching

Coach agents privately without customer hearing

Call Takeover

Force transfer calls for escalation handling

Why Businesses Choose Our Advanced Features

Elevate your call centre performance with professional-grade features that ensure quality, compliance, and continuous improvement.

Ensure Compliance & Quality

Automatic call recording and transcription ensure regulatory compliance while providing valuable insights for quality assurance and training programs.

Accelerate Agent Development

Real-time coaching through whisper features and comprehensive supervision tools help agents improve faster and maintain consistency across your team.

Handle Complex Scenarios

Advanced call management features like transfer, conference, and escalation ensure even the most complex customer situations are handled professionally.

Gain Actionable Insights

Live transcription and detailed call analytics provide immediate feedback and data-driven insights to continuously optimize your call centre performance.