Live Monitoring
Real-Time Call Centre Analytics
Monitor your call centre operations in real-time with comprehensive dashboards showing queue status, agent activity, and performance metrics.
Comprehensive Real-Time Monitoring
Queue Status Overview
Real-time visibility into queue performance with metrics showing idle agents, waiting callers, active calls, and average wait times across all queues.
Agent Activity Tracking
Monitor individual agent status including talking, ringing, on hold, on break, or offline with duration tracking for each status.
Filterable Agent List
Advanced filtering options by name, queue assignment, status, department, and office location for quick agent identification and management.
Performance Analytics
Comprehensive performance metrics with real-time updates, historical trending, and customizable dashboards for different management levels.
How Live Monitoring Drives Performance
Real-Time Decision Making
Make informed staffing and resource decisions based on live queue metrics and agent performance.
Proactive Issue Resolution
Identify and address bottlenecks before they impact customer experience or agent morale.
Performance Optimization
Track agent productivity and identify training opportunities to improve overall team performance.
Data-Driven Insights
Generate actionable insights from historical trends to optimize staffing schedules and resource allocation.
Explore Other PBX Features
Discover how our complete PBX solution enhances every aspect of your call centre operations.
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