Queue Management
Organize Your Call Centre Operations
Create and manage inbound and outbound queues with agent assignments, custom IVRs, and hold music configuration for professional call handling.
Complete Queue Management System
Queue Creation & Types
Create both inbound and outbound queues with specific configurations. Each queue has a name, extension number, description, and agent count tracking.
Agent Assignment
Assign agents to multiple queues with detailed profiles including name, extension number, office, department, team, and email information.
Custom IVR Integration
Upload custom IVR messages for inbound queues with key number assignments. Configure routing like pressing #1 for sales or #2 for support.
Hold Music Configuration
Select from pre-defined hold music options or upload custom audio files. Maintain professional caller experience during wait times.
How Queue Management Optimizes Your Operations
Reduced Wait Times
Intelligent routing ensures customers reach the right agent faster, improving satisfaction scores.
Optimized Agent Utilization
Balanced workload distribution maximizes agent productivity and prevents burnout.
Professional Brand Image
Custom IVRs and hold music create a polished, professional customer experience.
Scalable Growth
Easily add new queues and agents as your business grows without system overhauls.
Explore Other PBX Features
Discover how our complete PBX solution enhances every aspect of your call centre operations.
Let's Build Your Ideal Communication Solution.
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