Inbound Call Routing
Intelligent Call Distribution
Optimize customer experience with intelligent inbound call routing, IVR integration, and automatic agent distribution based on availability.
Smart Inbound Call Management
IVR Integration
Route calls through interactive voice response systems or directly to AI agents. Configure key-based routing for departments and specialized services.
Automatic Agent Bridging
Default automatic call bridging to available agents or optional notification system where agents can accept incoming calls manually.
Priority-Based Routing
Intelligent routing that prioritizes agents who have been out of calls longer, ensuring fair distribution and optimal customer service levels.
Flexible Call Handling
Configure call handling preferences per queue including hold music, overflow routing, and escalation procedures for optimal customer experience.
Why Businesses Choose Our Inbound Routing
Transform your customer service with intelligent call distribution that maximizes efficiency and satisfaction.
Reduce Customer Wait Times
Intelligent routing ensures calls reach available agents faster, dramatically reducing hold times and improving customer satisfaction scores.
Optimize Agent Workload
Fair distribution algorithm ensures balanced workload across your team, preventing burnout and maintaining consistent service quality.
Improve First Call Resolution
Route calls to the most appropriate agents based on skills and availability, increasing first call resolution rates by up to 35%.
24/7 Professional Service
Automated routing with IVR integration provides professional customer service even outside business hours, never missing important calls.
Explore Other PBX Features
Discover how our complete PBX solution enhances every aspect of your call centre operations.
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